The importance of tracking your reputation helps you make necessary improvements in your business to boost customer loyalty and sales. The best thing to do is always make your customers feel as if they are getting the best service in the world from you. However, there are times when people do not always feel happy with it. Eighty-three percent of consumers will make a negative comment about a company. This can greatly impact your business as the negativity can spread rapidly due to the Internet running 24/7. Once a negative review is posted, people from all over the world can see it at any given time. So, then, here are two reasons why you should track your business’s reputation online and how you can keep yourself “looking good”.
1. It Helps You to Constantly Re-evaluate Your Products and Services
The only way to move forward is to know where you were and what “roadblocks” are in your way. You need to ask yourself: “Are there ways around these blocks, or do I have to start from the beginning?” You will not have to start your business